Effective Date: April 28, 2026

1. Statement of Intent

At Xeplas, we strive to ensure our users have the best experience with our website and mobile applications. However, because our primary offerings consist of digital software, virtual goods, and immediate-access services, we maintain a strict policy to prevent the unauthorized duplication or "theft" of digital intellectual property. This policy is designed to be fair to the consumer while protecting the company from the inherent risks of digital commerce.

2. The 30-Day Evaluation Period (Physical & Eligible Goods)

Our standard refund and returns policy for eligible goods lasts 30 days. If 30 days have gone by since the date of your purchase, we generally cannot offer you a full refund or exchange.

• Eligibility Criteria: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging.
• Receipt Requirement: We require a valid receipt, digital invoice, or transaction ID to process any claim. Please do not send your purchase back to any third-party manufacturer.

3. Comprehensive Digital Products Policy (Non-Refundable)

The majority of products offered by Xeplas are Downloadable Software Products or Virtual Assets.

• Immediate Fulfillment: Because digital products are delivered instantly via download or account credit, they are deemed "used" at the moment of delivery. Consequently, these items are exempt from returns under most global consumer laws.
• In-App Purchases (IAP): Purchases made within our mobile applications (e.g., "Pro" features, credits, or ad-removal) are handled through the Google Play Store billing system.
• Technical Failure Exception: We only consider refunds for digital products if a documented technical error prevents the user from accessing the product, and our support team is unable to resolve the issue within seven (7) business days of the initial report.

4. Google Play Store & Third-Party Platforms

If your purchase was made through the Google Play Store, the following additional terms apply:

• Initial 48 Hours: You must first seek a refund via the automated Google Play system.
• Beyond 48 Hours: Refund requests submitted to Xeplas after this window are granted at our sole and absolute discretion. We will review your app usage logs; if the digital goods have already been utilized or consumed, the refund request will be denied.

5. Categorical Exemptions (Non-Returnable Items)

Several types of goods and services are strictly exempt from being returned or refunded:

• Subscription Time: Past time on a subscription that has already elapsed.
• Gift Cards: Any digital or physical gift cards issued by Xeplas.
• Sale/Promotional Items: Only regular-priced items may be refunded. Sale items, "bundles," or items purchased with a coupon code are Final Sale.
• Perishable/Intimate Goods: Any physical goods that are perishable, sanitary, or hazardous (if applicable to future store expansions).

6. The Refund Process & Inspection

1. Notification: Once your returned physical item is received, it will be inspected by our fulfillment team.
2. Review: We will send you an email to notify you of the approval or rejection of your refund.
3. Restocking Fee: We reserve the right to apply a 15% restocking fee for physical items that are returned in opened or slightly damaged packaging.
4. Credit: If approved, a credit will be applied to your original method of payment. Please note that banks often take 5-10 business days to reflect these funds in your account.

7. Late or Missing Refunds

If you have not seen your refund within 14 business days of approval:

• Verify your statement with your credit card company or bank.
• Contact your financial institution to ask about "pending" credits.
• If you have exhausted these steps, contact our billing department at support@xeplas.com.

8. Exchanges for Defective Goods

We only replace items if they are defective or damaged due to a manufacturing error. If you need an exchange for the exact same item, please send an inquiry to our support email with photographic evidence of the defect. You may be required to mail the item to our registered business address for verification.

9. Shipping, Insurance, and Liability

• Return Shipping: You are responsible for all costs associated with returning a physical item. Shipping costs from the original purchase are non-refundable.
• Risk of Loss: We do not guarantee that we will receive your returned item. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50 USD.
• International Returns: Users outside of our primary operating country are responsible for all customs, duties, and taxes associated with a return.

10. Fraudulent Refund Claims & Chargebacks

Xeplas takes a "Zero Tolerance" approach to friendly fraud:

• Account Suspension: If a user initiates a credit card chargeback for a digital product that was successfully delivered, we will immediately and permanently suspend that user's account and all associated data.
• Legal Recovery: We reserve the right to report fraudulent refund activity to global payment processors and credit bureaus.

11. Contact Information

For all questions, technical support, or to initiate a return request, please contact: Email: support@xeplas.com

Online Help Desk: https://www.xeplas.com/contact